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Mount Forest Apartment

Term & Conditions

Term & Conditions

Welcome to Mount Forest Apartment. These Terms & Conditions govern your use of our website, accommodation booking services, and stay at our property in Pokhara, Nepal.

By accessing our website, making a reservation, or staying at Mount Forest Apartment, you agree to these Terms & Conditions. Please read them carefully before making a booking.

1. General Information

Mount Forest Apartment provides accommodation services for guests visiting Pokhara, Nepal. These terms apply to all website visitors, guests, and individuals making reservations directly or through third-party booking platforms.

We reserve the right to update these terms when necessary. Any changes will be published on this page.

2. Reservations and Booking Confirmation

  • All reservations are subject to apartment availability.

  • Guests must provide accurate information, including their name, contact details, arrival date, departure date, and number of guests.

  • A reservation is considered confirmed only after confirmation has been provided by Mount Forest Apartment or the relevant booking platform.

  • Special requests, including early check-in, late check-out, and additional amenities, are subject to availability and may involve additional charges.

  • Guests must review their reservation details carefully before confirming their booking.

3. Rates, Payments, and Taxes

  • Accommodation rates may vary depending on the apartment type, season, length of stay, and number of guests.

  • Applicable taxes and additional charges will be communicated during the booking process.

  • Advance payments, deposits, and remaining balances must be paid according to the conditions communicated at the time of booking.

  • Any additional services or charges not included in the confirmed reservation must be paid separately.

  • Rates and promotional offers may change without prior notice. Confirmed reservations will be governed by their agreed booking terms.

4. Cancellation, Modification, and Refund Policy

  • Cancellation and refund eligibility will depend on the cancellation policy communicated at the time of booking.

  • Guests wishing to cancel or modify a reservation should contact Mount Forest Apartment as soon as possible.

  • Changes to arrival dates, departure dates, or the duration of stay are subject to availability and approval.

  • Refunds, where applicable, will be processed according to the agreed booking conditions and the relevant payment provider's procedures.

  • Reservations made through third-party platforms, such as Airbnb or other booking services, may be subject to those platforms' cancellation and refund policies.

  • Failure to arrive without prior notice may be treated as a no-show and may result in charges under the applicable booking policy.

5. Check-In and Check-Out

  • Check-in and check-out times will be communicated during the reservation process or in the booking confirmation.

  • Guests should inform the property of their expected arrival time in advance.

  • Early check-in and late check-out requests are subject to availability and prior approval.

  • Additional charges may apply for approved extensions beyond the agreed departure time.

  • Guests must return keys, access cards, or other property-issued items before departure.

6. Guest Identification and Registration

  • Guests may be required to present valid identification at check-in.

  • International guests should carry valid passports and any other documents required by applicable Nepalese laws.

  • Guest registration information may be collected or disclosed to the relevant authorities where legally required.

  • Guests must provide truthful information when making a reservation and during registration.

7. Occupancy and Guest Responsibilities

  • The number of occupants must not exceed the maximum capacity communicated for the booked apartment.

  • Guests must obtain prior approval before bringing additional visitors or overnight occupants.

  • Guests are expected to maintain cleanliness and treat the apartment, furniture, appliances, and shared facilities with care.

  • Guests must respect other residents and avoid excessive noise or disruptive behaviour.

  • Parties, unlawful activities, and conduct that threatens the safety or comfort of others are prohibited.

  • Guests are responsible for their personal belongings throughout their stay.

8. Damage, Loss, and Additional Charges

Guests may be held responsible for damage, loss, or excessive cleaning requirements resulting from their actions or negligence, subject to applicable law.

Mount Forest Apartment reserves the right to seek reasonable compensation for verified damage to furniture, fixtures, appliances, keys, or other property items.

Any applicable charges will be communicated to the guest with an explanation of the damage or loss.

9. Smoking, Pets, and Prohibited Activities

  • Smoking is permitted only in designated areas, if provided by the property.

  • Pets are allowed only if expressly permitted by the property or the applicable booking terms.

  • Illegal substances, unlawful activities, and behaviour that endangers other guests or staff are strictly prohibited.

  • Guests must follow all applicable safety, security, and property rules communicated during their stay.

Please contact us before booking if you have special requirements regarding smoking or pets.

10. Facilities and Services

Mount Forest Apartment aims to provide a comfortable and convenient stay. However:

  • Facilities and amenities are subject to availability and maintenance requirements.

  • Temporary interruptions to electricity, water, internet, or other utilities may occur due to circumstances beyond our reasonable control.

  • Guests should report maintenance issues or service concerns to the property management promptly.

  • We will make reasonable efforts to address reported issues as soon as practicable.

11. Website Information and Accuracy

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

However, photographs, descriptions, rates, facilities, and availability are provided for general information and may occasionally change. The specific accommodation, services, and conditions confirmed in your reservation will apply.

We reserve the right to correct errors or update website content when necessary.

12. Limitation of Liability

To the extent permitted by applicable law, Mount Forest Apartment shall not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Guests are encouraged to secure their valuables and report any safety, security, or maintenance concerns promptly.

13. Privacy and Personal Information

We may collect personal information necessary to process reservations, communicate with guests, provide accommodation services, and comply with legal obligations.

Personal information will be handled in accordance with applicable privacy laws and our Privacy Policy, where available.

We will take reasonable steps to protect guest information and will not use it for unrelated purposes without an appropriate legal basis or consent where required.

14. Force Majeure

Mount Forest Apartment shall not be held responsible for delays, interruptions, or inability to provide services caused by events beyond its reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, or major utility disruptions.

Where such circumstances affect a confirmed reservation, we will communicate with the guest and consider available alternatives in accordance with applicable law and the booking terms.

15. Third-Party Booking Platforms and Links

Our website may contain links to third-party websites or booking platforms, including accommodation reservation services and online travel agencies.

These third-party services operate under their own terms, privacy policies, and booking conditions. Mount Forest Apartment is not responsible for the content or policies of external websites that it does not control.

Guests should review the applicable terms before completing a reservation through a third-party platform.

16. Applicable Law and Dispute Resolution

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Nepal.

Any dispute arising from a reservation or stay should first be raised with Mount Forest Apartment so that the parties may attempt to resolve it amicably. Where a dispute cannot be resolved informally, it shall be handled by the competent authorities or courts in accordance with applicable law.

17. Changes to These Terms

Mount Forest Apartment reserves the right to revise these Terms & Conditions when necessary.

Updated terms will be published on this page with a revised “Last Updated” date. Guests are encouraged to review this page periodically.

18. Contact Us

If you have any questions about these Terms & Conditions, reservations, cancellations, or your stay, please contact us through the official contact details provided on our website.

Mount Forest Apartment
Pokhara, Lakeside, Street No. 34, Jarebar Chwok, Nepal

Website: https://www.mountforestapartment.com/

We appreciate your choice of Mount Forest Apartment and look forward to welcoming you.